The version of your ERP that goes live is never the final one. Rules change, the business grows, and somebody finds an edge case in month three. What matters is whether the people you call already know your system.
We stay on after go-live with the same team that built it, so requests get handled rather than re-explained from the beginning.
Key feature of support & managed services
Support covers the running system: issues, questions, small changes, and the periodic work — closes, statutory changes, new users, new locations — that keeps an ERP aligned with the business it is meant to describe.
It also covers the unglamorous things that only hurt when neglected: backups verified rather than assumed, dependency and security updates applied, and performance watched as your data volume grows.
- a named team that already knows your system
- issue resolution and day-to-day user support
- enhancements and new modules as you grow
- verified backups and restore testing
- security patching and version upgrades
- performance monitoring as data volume grows
Our process of support & managed services
Support is deliberately unglamorous: log it, fix it, and tell you what changed.
step 01
log and triage
Every request is logged and prioritised, so nothing depends on who happened to read the message.
step 02
fix and verify
Changes are tested against your data before they reach the live system.
step 03
review and improve
Recurring issues get traced back to the process behind them rather than patched again.
Lets address your questions today!
We are an ERP consulting firm. We map your business processes, then build and implement tailor-made ERP software in Python around them — extended where it helps with Flutter mobile apps and UI/UX design.
We start from how you already work. The system is shaped around your approvals, your documents and your reporting, rather than asking a team to abandon a process that works well.
Yes. We build cross-platform apps in Flutter for Android and iOS that talk directly to your ERP, so field staff, sales and approvals do not have to wait for someone at a desk.
We have been building business software since 2018, first as DigitechYard Pvt Ltd and, since January 2024, as Albatross IT Consultancy. That adds up to more than 37 projects delivered for over 20 clients.
Go-live is the start, not the finish. We stay on for support, upgrades and enhancements with the same people who built the system, so you are never explaining it from scratch.